Selecting Learners > Change Requests from the side menu will open the Learner Change Requests page. This page lists requests for a change of learner details made by PICSWeb users who are not authorised to make the changes themselves.

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If you want to create your own change request, you will need to go to the Change Requests tab in a Learner Summary and select Create Change Request.

Change Request List

The change request list displays any requests that match the filters set above the list. For each request, the following details are shown:

• Learner – Selecting this will open the corresponding Learner Summary.

• Change Type – Change Request Types can be maintained in List and Type Configuration.

• Raised On date

• Raised By – This shows the Officer that represents the user that created the request. Selecting this will take you to the corresponding Officer Summary.

• Status

Filtering the List

The following searching and filtering options are available by default above the list. Once you have entered the necessary details, press Enter or select the Search icon to run the search and apply your filters.

• Sort By – Here you can use the drop-down menu to choose how the list is ordered.

• Search – Here you can search by learner name and change type.

• Number of records – Here you can use the drop-down menu to choose how many results are displayed per page.

Exporting the List

Selecting More shows an option to Export to Excel. Selecting this will generate an Excel Spreadsheet containing the details currently displayed in the list.

Change Request Actions

Selecting the ... icon by a request in the list will open a menu with the following options:

• Details – This will open the Change Request Details window. In here you can Process the Change Request.

• Edit – This will open a window where you can Edit the Change Request.

• Delete – You will be prompted to confirm that you want to delete the request.

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