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The Communications tab in the Officer Summary shows any phone calls or emails involving the officer. A full list of communications involving the officer linked the officer linked to your user account can be found in the main main Communications page  page on the side menu. For each communication, the following details are shown:

• Incoming or Outgoing –

  A 

  A Image Modified icon indicates an

  outgoing

  incoming communication, whereas

  a 

  a Image Modified icon indicates an

  incoming

  outgoing communication.

  Email or Call – A Image Removed icon indicates an email, whereas a Image Removed icon indicates a call

• Message Type – This icon indicates whether the communication is an Email, Call or SMS.

• Subject – Selecting this will open

  the 

  the Communication Summary.

• Tags – Selecting the Image Modified icon will expand a list

  of 

  of Tags

   attached

   attached to the communication.

   You

   You can select the X

   within

   within a tag to remove it, or select the +

   icon

   icon to add new tags.

• From – Selecting this will take you to the corresponding record summary page.

• To – Selecting this will take you to the corresponding record summary page.

• Regarding – Selecting this will take you to the corresponding record summary page.

• When – This is the date and time that the communication was made.

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Filtering the Communication List

The following filters are available from above the list. Once you have entered the necessary details, press press Enter or select  or select the Image RemovedSearch icon to run the search and apply your filters.

• Subject search

• Tags – Selecting

  the 

  the Search...

   box

   box will open a drop-down menu where you can add

  multiple 

  multiple Tags

   to

   to search by. The following search options are available:

  • Any – This will filter the list to records that contain at least one of the specified tags.

  • All – This will filter the list to records that contain every specified tag.

  • None – This will filter the list to records that do not have any of the specified tags.

• Type – Here you can restrict the list to only Calls

   or 

   or Emails.

• Direction – Here you can restrict the list to

  only 

  only Incoming 

  or 

  or Outgoing

   communications

   communications.

• Number of records displayed

Along with this, the following additional fields can fields can be added by selecting selecting More. Selecting a field will add it to the top bar, where it works like the filter explained above.

• Date Range

• Applicant

• Organisation

• Officer

Exporting the Communication List

Selecting Selecting More shows an option to Export to Excel. Selecting this will generate an Excel Spreadsheet containing the details currently displayed in the list.

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Communications can be added using activity icons underneath the officer's display picture. These icons are explained in the the Officer Summary page page.

Communication Actions

The following actions are available from the communications tab:

• Summary – Selecting ... > Summary by a communication in the list will open

  the 

  the Communication Summary

   page

   page.

• Edit – Selecting ... > Edit by a communication in the list will open a window where you

  can 

  can Edit the Communication.

• Delete – Selecting ... > Delete by a communication in the

  list will

  list will remove the communication record from the officer record. You will be prompted to confirm before the record is removed.

Image Removed

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