PICS (or the entire hosted session) may become unresponsive for a number of reasons. This may be as simple as a temporary drop in network connectivity.
If / when the connection is lost, our hosting server should close the session allowing you to do the same your end. This should start a fresh session when you re-launch PICS. This doesn't always happen however resulting is a seemingly perpetually frozen session. To resolve this you can try the 'Reset Session' option located on the Hosting portal webpage under your username:
After clicking you will be prompted with a warning message to ensure you're not closing the session by mistake! As the session has become unresponsive, often this is the only option available.
Once confirmed, the system should (depending on which internet browser / settings you're using) either download a new .RDP file for you to run, or auto launch a new .RDP session called 'logoff.exe'. Please allow this to run as it will instruct the server to sever any active connections associated with your username.
Once it's run, please log out of the hosting portal via the 'Sign Out' option located just below the 'Reset Session' option.
Please then sign back in and launch PICS as normal - you should then be presented with the PICS login screen once more.
If you're not back at the login screen this would suggest the 'logoff.exe' did not successfully sever the connections. Please try the above process once more and allow more time for it to run (a couple of minutes should be long enough).
If this still does not resolve the issue please get in contact with the support team on either 01603 492620 or support@pellcomp.co.uk so we can look into this for you.