Known Implementation Form Issues

This page contains some of the most common known issues surrounding the implementation portal and our suggestions to fix them. This page will be updated as new issues arise.

Issue	Fix	Guidance

Issue	Fix	Guidance
Downloading multiple files only downloads one file	This will be due to your browser’s pop-up settings	If you are using Google Chrome, refer to Block or allow pop-ups in Chrome If you are using Microsoft Edge, refer to Enabling, Disabling and adding exceptions to the Pop-up Blocker in Microsoft Edge