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Guidance is available for sending text messages to the following record types:
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Although SMS integration is available for all PICSWeb Users, you will need an account with Twilio and the necessary amount of credits before you can send any messages from PICSWeb.
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Guidance on the Twilio side of this process is available in Setting Up Twilio for the PICSWeb SMS Integration.
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Selecting Integrations > SMS will open the SMS Integration Summary page. This page is made up of the following sections:
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Integration Enabled – You will need to switch this on before you can start sending SMS messages from PICSWeb.
AccountSID – This is a code provided by Twilio. You will need to enter this code before you can start sending SMS messages from PICSWeb. The Setting Up Twilio page explains where to find this.
AuthToken – This is a code provided by Twilio. You will need to enter this code before you can start sending SMS messages from PICSWeb. The Setting Up Twilio page explains where to find this.
From – This is the name that SMS messages sent from PICSWeb will be displayed as From.
Record in Communications – If this is switched on, any SMS messages sent will be logged as Communication Records.
Send Learners Calendar Reminders – If this is switched on, any learners with a mobile number attached to their record will be sent a reminder text the day before any Reviews.
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