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PICS (PICS, or the entire hosted session) , may become unresponsive for a number of reasons. This may be as simple as , including a temporary drop in network connectivity. If / when This page explains how to reset your hosting session in the event of a lost connection.
When the connection is lost, our hosting server should close the session, allowing you to do the same your end. This should start a fresh session when you re-launch PICS. This doesn't always happen however resulting is , however, meaning that you may end up with a seemingly perpetually frozen session. To resolve this, you can try select the 'Reset Session' option option located on the Hosting portal webpage site under your username :
After clicking you will be prompted with at the top of the page.
Selecting this will show a warning message to ensure that you 're are not closing the session by mistake! . As the session has become unresponsive, often this is the only option available. Select Reset Session to confirm.
Once you have confirmed, the system should (depending on which internet browser / settings you're using) either download a new .RDP file for you to run, or auto automatically launch a new .RDP session called 'logoff.rdp', depending on your internet browser and settings. Please allow this to run, as it will instruct the server to sever any active connections associated with your username.
Once it's the .RDP file has run, please log out of the hosting portal via the 'Sign Out' option located just below the 'Reset Session' option.Please option. You can then sign back in and launch PICS as normal - , where you should then be presented with the PICS will be taken to the login screen once more.
If you 're are not taken back at to the login screen, this would suggest that the 'logoff.exe' did did not successfully sever the connections. Please In that case, try the above process once more and allow more time for it to run (a . A couple of minutes should be long enough).
If this still does not resolve the issue, please get in contact with the support team on either 01603 492620 or support@pellcomp.co.uk, so that we can look into this for you.