...
Line Spacing – Also within the paragraph settings window, we recommend setting your default line spacing to 12pt both 0pt before and 12pt after to make sure that the field text starts at the top and there is plenty of room for your fieldsafter.
...
Fonts – The third-party software we use for WebForms does not recognise every font in Word and may replace some with its own default font. This can cause major variations in format and style between how the form is displayed when completing it on screen and how it appears in a downloaded Word document. For example, it may cause data fields to become misaligned in Word.
Note: Tahoma font appears to cause particular problems and may be found in example ESFA forms. We recommend using Calibri.
...