Cognassist integration does not create a Officer / Assessor account. If required, these must be created separately within Cognassist.
To do this for a learner, go to the Learner Details section in a Learner Summary and scroll to the Cognassist field. select Create in Cognassist, a new modal will display to display and confirm the required information is present to create the learner in Cognassist.
Please be mindful that in order for a learner / applicant to be successfully created in cognassist. An Officer / Assessor must be linked to this learner.
If all required information is present, click Create in Cognassist and the learner will be created. If you have the option to send a welcome email once created then the learner will receive a welcome email from Cognassist with the login credentials supplied.